Frequently Asked Questions

What is Due Mondi?

Due Mondi brings authentic Italian regional food experiences to New Zealand. Our Regional Dinner Boxes are inspired by specific places, traditions and ways of eating across Italy.

Where do your products come from?

We select products for their Italian origin, quality and regional relevance. Depending on the product and availability, they may be sourced through established New Zealand importers and distributors or directly from producers in Italy. The applicable country of origin is confirmed on the product packaging and will be stated on the relevant product page before sale.

Do you import everything directly?

No. During our launch phase, some products are purchased through established New Zealand importers and distributors. Other products may be imported directly from Italy as Due Mondi grows. We only state that a product is directly imported by Due Mondi when we are the importer. Buying through a New Zealand supplier describes the supply route and does not, by itself, change the product’s country of origin.

How does a Regional Dinner Box work?

Choose a region, receive a curated selection of ingredients and follow the included guidance to create an Italian dinner experience at home. Contents and serving guidance are listed on each product page.

Can I send a Dinner Box as a gift?

Yes. Enter the recipient’s delivery address at checkout. If you need a message, particular occasion or delivery guidance, add an order note or contact us before ordering.

Do you offer subscriptions?

Our Regional Discovery Subscription is coming soon, with weekly and monthly options that rotate through different Italian regions and include subscriber savings.

Do you have vegetarian or gluten-free options?

Availability varies by region and product. Always check the ingredient and allergen information supplied with each item. “Gluten-free” or other dietary claims will only be used where the relevant products and handling meet the required standard.

Can I customise a box?

Standard Regional Dinner Boxes have fixed contents so the experience stays true to the featured region. For gifting, corporate orders or larger quantities, contact us and we will confirm what is possible.

How should I store the products?

Follow the storage instructions printed on each product. Keep shelf-stable products in a cool, dry place and refrigerate any item whose label requires it. Do not consume products with damaged seals or packaging.

Where do you deliver?

We deliver across New Zealand, subject to courier coverage. See Shipping & Delivery for current rates and estimated timeframes.

What happens if something arrives damaged?

Take photographs of the packaging, label and affected product, then contact us within 48 hours. See our Returns & Refunds policy.

Do you supply businesses?

Wholesale and hospitality supply is coming soon. Corporate gifting enquiries are already welcome through our Corporate Gifts page.