Privacy Policy

Last updated: 10 September 2026

Due Mondi Limited (trading as Due Mondi, NZBN 9429053940834) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us or place an order.

Information we collect

• Contact and delivery details, such as your name, email, phone number and address
• Order, payment, refund and customer-service information
• Account preferences and marketing choices
• Technical information such as device, browser, IP address, cookies and website activity
• Information you voluntarily provide through forms, reviews, surveys or enquiries

Payment information is processed through Shopify and relevant payment providers. Due Mondi does not receive or store your full card number.

How we use information

We use personal information to process and deliver orders, provide customer support, prevent fraud, administer accounts, improve our products and website, meet legal obligations and send marketing communications where permitted.

Who we share information with

We may share the information necessary to provide our services with Shopify, payment processors, courier companies, technology providers, professional advisers, marketing platforms and government or regulatory authorities where required by law. Some providers may process information outside New Zealand and apply their own privacy safeguards.

Cookies and analytics

Our website uses essential cookies for functions such as checkout and cart management. We may also use analytics, preference and marketing technologies to understand performance and improve customer experience. Browser settings can be used to restrict cookies, although parts of the site may not work correctly.

Marketing

You can unsubscribe from marketing emails using the link in any message. Service communications about an order or account may still be sent when necessary.

Storage and security

We take reasonable steps to protect personal information and retain it only for as long as needed for the purposes described above, including accounting, fraud-prevention and legal requirements. No online system can be guaranteed completely secure.

Your rights

Under the New Zealand Privacy Act 2020, you may request access to or correction of personal information we hold about you. You may also raise a privacy concern with us.

Contact us

To make a privacy request, request access or correction, or raise a concern, email duemondinz@gmail.com or use our contact page. We may need to verify your identity before releasing or changing personal information.

Privacy breaches

If a privacy breach is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by the New Zealand Privacy Act 2020.